PELAYANAN PETUGAS DALAM PENDISTRIBUSIAN AIR BERSIH OLEH PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA GORONTALO
DOI:
https://doi.org/10.37606/jaeis.v2i1.64Keywords:
Service, Clean Water Distribution, PDAM Gorontalo CityAbstract
The purpose of this study was to determine and analyze how the officer services in the distribution of clean water used a qualitative method with seven informants consisting of four men and three women. Based on the results of the research, the focus of reliability is going well. from the accuracy of officers in resolving customer complaints at PDAM Gorontalo City that officers have done well. Unfortunately, PDAM Gorontalo City still lacks tools for distributing water to Tanjung Kramat sub-district. The focus of responsiveness is not working optimally. the filing complaints customers must come directly to the PDAM Gorontalo City office. Then the tangible focus is that the physical appearance of the office building is relatively small, but PDAM Gorontalo City has provided efforts to provide a place that is comfortable and can accommodate services.
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