INOVASI PELAYANAN TUNGGU DI RUMAH SAJA OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PADANG PARIAMAN

Abstract

The purpose of this research is to analyze the factors that influence the process of implementing innovation at Disdukcapil, Padang Pariaman Regency. The research method uses a qualitative descriptive type method. Data collection techniques using interviews and documentation. Informant selection technique with purposive sampling and triangulation using source triangulation. The innovation of the Waiting at Home Service by the Population and Civil Registration Service is an innovation that has the aim of providing convenience to people with special needs in obtaining public services, especially non-discriminatory population administration services. The Padang Pariaman Regency Population and Civil Registration Office creates inclusive innovations in order to achieve the target of 100% population administration services. The results of the study show that the implementation of the Wait-at-Home Innovation is quite optimal. This can be seen from the increase in population administration services from year to year. As for the constraints experienced such as facilities and infrastructure that are less than optimal in areas that do not have good access. But this does not prevent officers from providing good service to the community.